Knowing where you are on your journey is an important aspect of the public transport experience. This is especially important in complex built environments and places with high human traffic.

Effective Wayfinding helps commuters orientate themselves better, and navigate our public transport network safely, easily and with confidence.

Wayfinding uses design thinking to understand and analyse commuter needs and behavioural patterns.  These insights are translated into architectural, spatial, and signage system design to form a complete wayfinding experience.

An Enhanced Signage System

To enhance navigation, a new signage system made its debut during the first stage of the Thomson-East Coast Line which was opened in end Jan 2020.

A new and improved signage has been developed after a three-year review and takes into account regular commuters, tourists, students, and the elderly. The signage hierarchy is designed with the intent of a gentler learning curve, so that everyone can quickly pick up the new signs and get going.

The use of colours, numbers, and symbols enhances understanding, minimising language barriers or vision limitations.

Technology will be leveraged to complement the signage system, by making signage elements accessible by third party information providers. Mobile apps, for example, can now feature the same icons, allowing users to visually link external information sources with in-station signs.