We refer to Mr U Kyaw Oo’s letter, “Long queue at airport as many taxi drivers prefer cash only, March 11”.

All taxis (except a small number of Yellow Top taxis) in Singapore accept cashless payments, such as credit cards and Nets. PayLah and EZLink are also accepted by most taxis.

Nevertheless, about 40 per cent of our taxis are having their defunct Wirecard payment terminals replaced. This will be completed by end-May.

At Changi Airport, the ground staff at the taxi stands will assist passengers who prefer to pay with a credit card to board taxis that are able to accept credit card payment.

Changi Airport Group is also working with taxi operators to engage taxi drivers and encourage them to go to the airport especially during peak hours, so as to minimise waiting times.

We thank Mr U for his feedback and we will continue to work with taxi operators to look into ways to enhance the passenger experience at Changi Airport.

Yeo Teck Guan
Senior Group Director, Public Transport
Land Transport Authority