We thank Mr Rahul Gupta for his feedback (Improve signage for tourist attractions, Jan 7).

We try to make our signs at bus interchanges and train stations clear and intuitive for all commuters, including commuters who may not be familiar with English or local vernacular languages. Our signage incorporates the use of numbers or letters, as well as pictograms where appropriate.

The pictogram that Mr Gupta referred to at the Napier MRT station is the official logo of Singapore Botanic Gardens. It was included on that particular signage board to indicate the direction to the Botanic Gardens without relying on English text, which may not be understood by all tourists. This is in addition to locality maps and other signs that show the location of the Botanic Gardens from the station exit.

Nevertheless, we recognise that tourists may not be familiar with this logo and will be reviewing the signage at this station to further improve its user-friendliness.

We also note Mr Gupta’s comment on the use of paper signs at some stations. Station operators and staff have the discretion to put up additional signs based on the wayfinding needs of commuters at their stations. These signs are generally used to temporarily augment existing station signage and maps during busier periods, such as during festive periods when the permanent maps and signage boards may be obscured by crowds.

If particular temporary signs are found to be especially helpful for wayfinding, we will consider incorporating them into our permanent signage.

We note Mr Gupta’s feedback on the quality of the temporary signs, and will review how these can be standardised and improved to ensure a more consistent experience for commuters.

Goh Kok Hun
Group Director, Infrastructure Design and Engineering
Land Transport Authority